Warranty Policy

Last Updated: March 18, 2025

TINY HOMES PRIVATE LTD ("we," "us," or "our") stands behind the quality of our prefabricated tiny and container homes. This policy outlines your rights and our obligations under the 1-Year Limited Warranty and complies with the UK Consumer Rights Act 2015.

1. Warranty Coverage

1.1 Scope & Duration

• Coverage: Defects in materials or workmanship for:

  • Structural Components: Steel framework, wall/roof panels, flooring.

  • Pre-Installed Systems: Electrical wiring, plumbing pipes, insulation, doors/windows.

• Duration: 1-year from the date of delivery.

1.2 Performance Standards

Our homes are designed to withstand:

• Wind Resistance: Up to Level 10 (≤ 150 mph).

• Earthquake Resistance: Level 8 (per ISO standards).

• Lifespan: 20+ years with proper maintenance.

2. Warranty Exclusions

This warranty does not cover:

• Installation/Misuse: Damage from improper installation, modifications, or failure to follow setup guidelines.

• Environmental Damage: Floods, fires, earthquakes exceeding Level 8, or extreme weather beyond factory specifications.

• Wear and Tear: Gradual deterioration (e.g., rust, fading, minor leaks).

• Unauthorized Repairs: Work performed by uncertified third parties.

• Commercial Use: Damage from rental, industrial, or non-residential use.

3. How to Submit a Claim

1. Notify Us: Report defects within 30 days of discovery via info@nicetinyhomes.com with:

   • Order number.

   • Photos/videos of the issue.

   • Proof of purchase.

2. Assessment: We will respond within 7 business days to approve/deny the claim.

3. Resolution: Approved claims may receive:

   • Repairs: By our certified technicians.

   • Replacements: For irreparable defects.

   • Refund: If repairs/replacements are impossible (per Refund Policy).

Note: You are responsible for shipping costs for replacement parts.

4. Limitations

• Non-Transferable: Applies only to the original purchaser (transferable if the home is sold, provided we’re notified).

• No Consequential Damages: We are not liable for indirect losses (e.g., temporary housing costs, lost income).

• Geographic Scope: Customers may receive parts or compensation.

5. Contact Us

Email: info@nicetinyhomes.com

WhatsApp: +447732477524

Address: 124 City Road, London, EC1V 2NX