Terms & Conditions

Last Updated: March 18, 2025

Company: TINY HOMES PRIVATE LTD (Registered in the UK, Company Number: 16058233).
Website: nicetinyhomes.com

By using our Website or purchasing our products, you agree to these legally binding terms. If you disagree, do not use the Website.

1. Definitions

• “Company”: TINY HOMES PRIVATE LTD.

• “Customer”: Any individual or entity purchasing or interacting with the Website.

• “Product”: Prefabricated tiny homes, container homes, and related housing solutions.

• “DDP”: Delivered Duty Paid (Incoterms 2020).

2. Eligibility & Account Use

• Users must be 18+ years old or have parental consent.

• Prohibited activities: Fraud, hacking, reverse engineering, or exploiting Website vulnerabilities.

• We reserve the right to terminate accounts for violations of these terms.

3. Orders & Payments

3.1 Order Acceptance

• Orders are binding only after payment confirmation and a written order confirmation email.

• We may cancel orders due to:

  • Pricing errors (e.g., incorrect listings).

  • Suspected fraud.

  • Inability to fulfill the order (e.g., material shortages).

3.2 Payment Methods

• Accepted: Stripe (credit/debit cards), PayPal, bank transfers.

• Currency: All transactions are in British Pound Sterling (£ GBP).

• Failed payments: Orders will be paused until payment is resolved.

3.3 Production & Shipping

• Production: Begins within 2-3 weeks of payment confirmation.

• Shipping: Completed via sea freight in 3-7 weeks (timelines are estimates and subject to customs/weather delays).

• Customer Responsibilities:

  • Provide accurate delivery address.

  • Arrange crane/unloading equipment at the delivery site.

4. Pricing, Taxes & Duties

• Prices include free DDP shipping (customs duties, trucking, and port fees covered by us).

• Customer Costs: Crane rental, local permits, or site preparation.

5. Cancellation, Refunds & Returns

Custom Orders:
As each home is custom-made to your specifications, the statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply. By placing your order, you confirm this product is personalized and cannot be resold, waiving your right to cancel under Regulation 28(1)(b).

Cancellation Window:
You may cancel within 48 hours of payment for a refund, minus:

• Transaction fees (e.g., payment processing costs).

• Material costs already incurred (e.g., steel cut to size, insulation ordered), calculated based on actual expenses.

After 48 hours, cancellation is no longer possible as irreversible production begins.

Defective Products (Consumer Rights Act 2015):
If your home has defects affecting usability, safety, or compliance with agreed specifications:

• Within 30 days of delivery: Request a full refund, replacement, or repair.

• After 30 days but within 1 year: We will repair the home. If this is impossible, we will issue a refund proportionate to the defect.

Latent Defects:
Hidden defects discovered after 30 days are covered under our 1-year warranty. This warranty does not limit your statutory rights under the CRA 2015.

6. Warranty & Defects

• 1-Year Limited Warranty: Covers manufacturing defects (e.g., structural flaws, material failures).

• Claims Process: Report defects within 30 days of delivery via email with photos/videos. We will repair the home. If this is impossible, we will issue a refund proportionate to the defect.

• Exclusions: Damage from improper installation, modifications, or natural wear and tear.

7. Limitation of Liability

• We are not liable for:

  • Delays due to force majeure (e.g., pandemics, wars, natural disasters).

  • Indirect damages (e.g., lost profits, business interruption).

  • Improper installation or misuse post-delivery.

• Total liability is capped at the purchase price of the product.

8. Intellectual Property

• All content (designs, images, text) is owned by TINY HOMES PRIVATE LTD or its manufacturing partners.

• Unauthorized use (e.g., copying product designs) may result in legal action.

9. Governing Law & Disputes

• Jurisdiction: Governed by the laws of England and Wales.

• Dispute Resolution:

  1. Negotiate in good faith for 30 days.

  2. If unresolved, settle via binding arbitration through the [London Court of International Arbitration] or UK courts.

• Class Action Waiver: Claims must be pursued individually.

10. Changes to Terms

• Updates will be posted here with a revised “Last Updated” date. Continued use = acceptance.

11. Contact us

Email: info@nicetinyhomes.com

WhatsApp: +447732477524

Address: 124 City Road, London, EC1V 2NX