Privacy Policy

Last Updated: March 18, 2025

At TINY HOMES PRIVATE LTD ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information transparently and securely.

This Privacy Policy explains how we collect, use, share, and protect your data when you use our website, nicetinyhomes.com (the "Website"), or interact with our services. By using our Website, you agree to the terms outlined below.

1. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

• Personal Identifiers: Name, email address, phone number, billing/shipping addresses.

• Payment Details: Credit/debit card information, PayPal account (processed securely by third-party payment gateways).

• Communications: Messages, inquiries, or feedback submitted via contact forms, email, or live chat.

B. Information Collected Automatically

• Technical Data: IP address, device type, browser type, operating system, and approximate location.

• Usage Data: Pages visited, time spent, clicks, and interactions (collected via cookies and analytics tools).

2. How We Use Your Information

We use your data for the following purposes:

• Order Fulfillment: Process payments, ship products, and provide order updates.

• Customer Support: Respond to inquiries, troubleshoot issues, and manage returns/refunds

• Website Improvement: Analyze traffic, test features, and optimize user experience.

• Marketing & Promotions: Send emails about offers, discounts, or new products (with your consent).

• Legal Compliance: Comply with tax laws, prevent fraud, or respond to legal requests.

3. Legal Basis for Processing (GDPR)

If you reside in the European Economic Area (EEA), we process your data under the following lawful bases:

• Contractual Necessity: To fulfill orders and deliver services.

• Consent: For marketing emails and non-essential cookies (you may withdraw consent anytime).

• Legal Obligation: To comply with tax, fraud prevention, or regulatory requirements.

4. How We Share Your Information

We do not sell your personal data. We may share it with:

• Service Providers: Payment processors (e.g., Stripe, PayPal), shipping partners (e.g., FedEx, UPS), and IT/cloud storage providers.

• Legal Authorities: When required by law or to protect our rights (e.g., court orders, fraud investigations).

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. International Data Transfers

If your data is transferred outside the EEA, we ensure safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions are in place.

6. Data Retention

We retain your data only as long as necessary:

• Orders: 7 years (to comply with tax laws).

• Marketing Data: Until you unsubscribe or request deletion.

• Inactive Accounts: Deleted after 2 years of inactivity.

7. Your Rights & Choices

You have the right to:

• Access, correct, or delete your data.

• Object to processing or restrict data use.

• Port your data to another service.

• Withdraw consent (e.g., unsubscribe from emails via the link in each message).

To exercise these rights, contact us at info@nicetinyhomes.com. We will respond as soon as possible.

CCPA Rights (California Residents):

• Opt out of data "sales" (we do not sell data).

• Request disclosure of data collected in the past 12 months.

8. Cookies & Tracking Technologies

We use:

• Essential Cookies: Required for website functionality (no consent needed).

• Analytics Cookies: Track traffic via Google Analytics (consent required).

• Marketing Cookies: Serve personalized ads (consent required).

Manage Preferences: You can disable cookies in your browser settings, but this may affect site functionality.

9. Children’s Privacy

Our Website is not intended for children under 16. We do not knowingly collect their data.

10. Security Measures

We protect your data using:

• SSL/TLS encryption for transactions.

• Role-based access controls for staff.

• Regular security audits and staff training.

11. Third-Party Links

We are not responsible for the privacy practices of external websites linked on our platform.

12. Updates to This Policy

We will notify users of material changes via email or website notices. The "Last Updated" date reflects the latest version.

13. Contact Us

Email: info@nicetinyhomes.com

WhatsApp: +447732477524

Address: 124 City Road, London, EC1V 2NX